I'm a journalist, lawyer, and carer who became a UX researcher.
A Brazilian living in Hamburg, Germany, who speaks Portuguese, English, Spanish, and a little bit of German, enjoying the world's diversity.
In my experiences in journalism and law, I was always responsible for tasks that demanded finding solutions to problems, being attentive and responsive to people's needs, and collaborating with a diverse group of professionals.
My work process naturally comes by doing research, listening to people, observing and researching different sources, and analyzing the discoveries to develop ideas to help solve problems.
The last five years, of working as a personal care in a dynamic and multicultural environment gave me a different perspective on empathy and how important it is to constantly ask for feedback to improve work interactions.
During the 400 + hours of intensive UX Design training, I specialized in UX research, applying the current market tools and methodologies to develop one Alexa skill and two Web Apps using Figma, Google Forms, Zoom, Optimal Workshop, Excel, Lucidchart, Miro and Voiceflow.
As a UX researcher, I'm skilled in quantitative and qualitative research planning and conducting in-depth interviews, contextual inquiries, surveys, usability studies, card sorting, analyzing and combining different kinds of data, and transforming the findings into insights and insights into actionable user-centric design recommendations.
My job as a UX Researcher is to improve a product or service by investigating how it can solve costumer’s problems and suggesting improvements based on user's feedback.
First, I need to discover who the users are, understand their needs, identify the problems they are trying to solve, and investigate the competition to discover uncovered opportunities.
Then, based on the research findings and insights, develop solutions to improve product usability and user satisfaction, balancing user needs, business goals, and constraints.
Finally, test the design solutions with usability testing and improve the product with the user's feedback.
I use mixed-method research technics combining diverse methodologies and tools to achieve specific goals depending on the project phase. Here are some examples: